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Tag: digitising

NHS Prescription Prepayment Certificate (PPC) Services are going digital

Hi there. I’m Business Improvement Manager for NHS Citizen Services. I’ve been with the NHSBSA for over 10 years, most

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Jobcentre Plus + User Research = NHS Jobs

We’ve been tasked with transforming the NHS Jobs platform; the online recruitment service for the NHS. A few weeks ago,

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What’s your name and where do you come from… continued

Following on from our recent (and original) blog, ‘What’s your name and where do you come from’, we’d like to

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It’s time to get creative

We’re living in an age where we are chasing the latest buzzwords and trends. We hardly slow down to look

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Integrating artificial intelligence (AI) into our customer contact centre

I am Lead Cloud Architect for all digital, insight and technology solutions here at the NHSBSA. I joined in February

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How to be accessible in a digital world

We’re pleased to introduce you to Will Cooper, a junior front end developer in our digital team. He has spent

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